Job Description

Job Overview

The User Interface and User Experience Designer is responsible for understanding employee needs, mapping current and future journeys, and designing intuitive, accessible, and consistent experiences across the ServiceNow platform. This role improves the usability and adoption of key workflows in Information Technology Service Management, Human Resources Service Delivery, Security Incident Response, and Vendor Risk Management, while establishing a scalable design system and experience roadmap aligned to business outcomes.


Experience Strategy and Roadmap

  • Create a multi‑quarter experience roadmap for the ServiceNow platform, aligned with business outcomes such as request resolution time, employee satisfaction, case deflection, and policy compliance.

  • Prioritize improvements using evidence from research, analytics, and service performance data.

    • Employee Research and Insights

  • Plan and conduct interviews, context...

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