Job Description

Job Description

In this role, you will coordinate activities, manage documentation, and facilitate clear communication across teams.

By applying strong organisational skills and attention to detail, you will contribute to maintaining high service standards and ensuring the effectiveness of the OSC’s out-of-hours operations.

Key Responsibilities

  • Act as the first point of contact for client calls and emails, logging and processing requests accurately and promptly
  • Identify appropriate solutions to client queries or escalate issues when required
  • Maintain and update facilities management systems (e.g. Maximo) and associated records
  • Deliver professional, customer-focused helpdesk support and administrative services
  • Assist the account delivery team with general administrative tasks
  • Coordinate communication between field teams, account teams, and internal departments
  • Build and maintain s...

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