Onsite Support Technician

Job Overview
Job Name: Onsite Support Technician
Company: Atos
Location: Carretera a General Cepeda ****, Saltillo, Coahuila, Mexico
Job Type: Full-time | Rotating shifts
Role Overview: At Atos, the Onsite Support Technician plays a critical role in delivering high‐quality, hands‐on IT support at a client location.
The position focuses on resolving end‐user technical issues, maintaining system reliability, and providing excellent customer service.
The role follows a rotating shift schedule to ensure continuous operational support.
Key Responsibilities
Deliver on‐site technical support for desktops, laptops, printers, mobile devices, and peripherals.
Troubleshoot and resolve hardware, software, and basic network‐related issues.
Install, configure, and maintain operating systems, applications, and updates.
Log, track, and resolve incidents and service requests using ServiceNow or similar ITSM tools.
Ensure incidents are handled in co...