Job Description
Provide exceptional technical support as an IT Desktop Support Engineer in Toronto, ON. Specialized support for laptops, desktops, and mobility for office staff is key.
This backfill role requires a strong understanding of ITIL and ServiceNow to manage key incidents and requests efficiently. You’ll troubleshoot various operating systems, ensure timely ticket updates, and assist end users with hardware and software issues. Your contribution plays a vital role in maintaining high service standards for internal IT teams and business partners.
Key Responsibilities:
• Troubleshoot Windows 7 and 10 operating systems
• Manage incidents and requests via ServiceNow
• Perform hardware/software installations using SCCM
• Support mobile device configuration and troubleshooting
• Coordinate with vendors for hardware replacements
Requirements:
• Basic experience in the IT industry
• Good communication and client managem...
This backfill role requires a strong understanding of ITIL and ServiceNow to manage key incidents and requests efficiently. You’ll troubleshoot various operating systems, ensure timely ticket updates, and assist end users with hardware and software issues. Your contribution plays a vital role in maintaining high service standards for internal IT teams and business partners.
Key Responsibilities:
• Troubleshoot Windows 7 and 10 operating systems
• Manage incidents and requests via ServiceNow
• Perform hardware/software installations using SCCM
• Support mobile device configuration and troubleshooting
• Coordinate with vendors for hardware replacements
Requirements:
• Basic experience in the IT industry
• Good communication and client managem...
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