Onsite Engineer

Job Title:
Onsite Engineer
Job Location: Client location, Petaling Jaya, Malaysia
Hire Type: Contract
Experience:
1-2 years of experience in Desktop support with hands on End users support
Job Summary

• Provide basic technical support to corporate employees.
• Proven skills in Laptop repair, troubleshooting, deployment and network troubleshooting.
• Proven ability to work successfully with limited supervision
• Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards.

Role & Responsibilities

• Diagnosing and troubleshoot end user computing problems include analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.
• Create and submit detailed call logs documenting customer interactions that are accurate,...