Onsite Engineer – Level 2 - Sao Paulo – SP – Brazil – 5 days a week onsite – Contract role

Job title

Onsite Engineer – Level 2 - Sao Paulo – SP – Brazil – 5 days a week onsite – Contract role

Job Overview

We are looking for an Onsite Engineer – Level 2 to join our client’s IT team, providing hands‑on support to their user community. This role will act as a key point of contact for IT tickets, requests and issues, ensuring a high level of service delivery while representing the IT function onsite.

You will work closely with the IT Operations Manager and wider IT team, contributing to both day-to-day support and project-based initiatives.

Responsibilities

• Recognize, exemplify, and adhere to company values centered around People, Clients and Performance.


• Act as a point of contact for assigned IT tickets, requests, and issues.


• Triage IT tickets and resolve or elevate based on impact and severity.


• Escalate unresolved issues to the appro...