Onsite Engineer

Onsite Engineer

Hire Type: Contract

Experience: 1-2 years of experience in Desktop support with hands‑on end‑user support

Job Location: Client location, Petaling Jaya, Malaysia

Job Summary

• Provide basic technical support to corporate employees.
• Proven skills in laptop repair, troubleshooting, deployment and network troubleshooting.
• Proven ability to work successfully with limited supervision.
• Research, resolve, and respond to inquiries received via web chat, telephone calls, email, and ticketing system in a timely manner, in accordance with organizational standards.

Role & Responsibilities

• Diagnose and troubleshoot end‑user computing problems, including analyzing the issue, identifying resources, testing proposed fixes, and following up to ensure resolution.
• Create and submit detailed call logs documenting customer interactions that are...