Job Description
We are hiring CSR for our Online Video Sharing Account for Vertis North Site
Salary: 27K - 38K
Work Setup: Onsite
Schedule: Shifting
Job Description
The Customer Service Representative (CSR) will support users and content creators on an online video-sharing platform. The role involves handling customer queries, resolving basic issues, and ensuring a positive user experience while following platform policies and guidelines.
Key Responsibilities
- Respond to user and creator queries via email, chat, or call support
- Assist customers with account-related issues, video uploads, and basic platform usage
- Provide clear information about community guidelines and policies
- Handle complaints professionally and ensure timely resolution
- Escalate complex or sensitive cases to the appropriate team
- Maintain accurate records of interactions in internal systems
- Meet quality, productivity, and cust...
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