Job Description
Job Title: Online Customer Support Specialist (Brazilian Portuguese speaker)
Location: Vietnam (On-site – Relocation Required)
Employment Type: Full-time, Rotational Shifts
About the Role
We are seeking a dedicated and customer-focused Online Customer Support Specialist fluent in Brazilian Portuguese to join our growing iGaming team in Vietnam. This is an exciting opportunity to work in a fast-paced, dynamic environment while experiencing international relocation with full company support.
Key Responsibilities
Provide professional and timely online customer support via live chat, email, and internal messaging systems.
Assist Brazilian Portuguese-speaking players with account inquiries, game rules, bonuses, deposits, withdrawals, and technical issues.
Identify and escalate complex issues to the relevant departments (Technical, Payments, Fraud, etc.).
Maintain a high level of product knowledge to effectively resolve customer queries.
Ensure all int...
Location: Vietnam (On-site – Relocation Required)
Employment Type: Full-time, Rotational Shifts
About the Role
We are seeking a dedicated and customer-focused Online Customer Support Specialist fluent in Brazilian Portuguese to join our growing iGaming team in Vietnam. This is an exciting opportunity to work in a fast-paced, dynamic environment while experiencing international relocation with full company support.
Key Responsibilities
Provide professional and timely online customer support via live chat, email, and internal messaging systems.
Assist Brazilian Portuguese-speaking players with account inquiries, game rules, bonuses, deposits, withdrawals, and technical issues.
Identify and escalate complex issues to the relevant departments (Technical, Payments, Fraud, etc.).
Maintain a high level of product knowledge to effectively resolve customer queries.
Ensure all int...
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