Job Description
Overview
WE ARE HIRING!
Account: Telco Account
Company: Transcom
Site: Iloilo / Bacolod
Salary Package: ₱25,300
Work Set-up: On-site
Schedule: Shifting
Employment Type: Full-time
Job Description: The Customer Service Representative handles customer inquiries related to telecom services such as mobile plans, internet, billing, and account support. The role involves resolving concerns, providing accurate information, and ensuring excellent customer service while documenting interactions and following company guidelines.
Responsibilities
- Handle inbound customer inquiries for mobile, broadband, and telecom services
- Assist with billing, payments, plans, and account concerns
- Process activations, upgrades, cancellations, and basic technical issues
- Resolve customer concerns professionally and efficiently
- Promote available products and services when applicable
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