Job Description
Overview
Join us as a Client Experience Apprentice (CEA) and support our clients' success by being the primary contact post-onboarding, building relationships, and enhancing satisfaction.
Key Responsibilities
- Skills Development: Engage in daily role-plays and customer service drills to boost communication skills.
- Client Engagement: Perform regular check-ins to evaluate client satisfaction and service usage.
- Proactive Oversight: Schedule interactions based on client needs and monitor feedback trends.
- Issue Management: Collect client insights and escalate unresolved issues for prompt resolution.
- CRM Maintenance: Keep accurate records of client interactions and assist in report preparation.
Success Metrics
- Number of client conversations and check-ins
- Resolution time for client issues
- Client satisfaction scores (CSAT)
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