Job Description
With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led organisation committed to connecting people to a shared purpose, fostering growth by removing obstacles and leading change to create sustainable value for members by being the driving force for a better WA
The role of Onboarding Team Manager within our Contact Centre focuses on creating a high-performing and engaging learning environment that supports employee competency and delivers excellent member outcomes. This role is based across our Joondalup and West Perth offices.
What will you be doing:
You’ll lead, coach and inspire new consultants in providing excellent member experiences as well as:
Monitor and support performance measures to ensure training is effectively embedded and consultants are set up for ongoing success.
·Monitor quality standards and ensure compliance with product and legislative guidelines.
Ready to Apply?
Take the next step in your AI career. Submit your application to RAC WA today.
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