Onboarding Specialist (Software)

About the opportunity

Join our Xplor Education Vertical as Onboarding Specialist on a Fixed-Term Contract in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into the Manager of Implementation, you’ll guide new customers through a structured onboarding journey, ensuring their service is configured correctly, activated smoothly, and set up to realise long-term value. You’ll also contribute to other key areas, including offboarding and data migration. Some of the responsibilities you’ll have:

• Manage post-sales process for customers using strong product knowledge, relationship-building, and project management skills 
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