Onboarding Project Manager, AVP

Onboarding Project Manager Responsibilities

• Serving as the primary contact for assigned corporate clients throughout the onboarding process, maintaining a client-focused, yet firm approach.
• Using established templates, tools & processes, act as the key contact between new clients and internal stakeholders to establish project milestones and timelines.
• Engaging in scoping and requirements gathering, understanding customer needs and relaying them back to the onboarding technical specialist and / or software development team where appropriate.
• Establishing and meeting goals, assigning and directing the work of others, and managing multiple requests with minimal direction.
• Enforcing project schedules, deadlines and standards.
• Leading project reviews to assess schedule, process, risks and facilitate communication and coordination.
• Providing regular status reports to applicable managers, executive team, and the...