Onboarding Lead

Location: Remote - (Philippines)

Shift: Monday - Friday 7AM - 4PM UTC OR 8AM - 5PM UTC

How You'll Make an Impact:

As a leader within the Customer Onboarding Team, You will be responsible for cultivating a highly effective, close-knit, and collaborative team that consistently delivers exceptional support. By ensuring seamless and successful onboarding experiences, your leadership directly translates into immediate value realization and long-term retention for our customers. If you are ready to make a significant impact by guiding, mentoring, and setting the standard for an exciting customer journey, we look forward to having you lead the way

What You Bring to the Team:

• Monitor a segment of Cloudbeds customers with associated retention goals.
• Analyze customer data to improve customer utilization.
• Manage customer escalations related to the strategic use of Cloudbeds software.
• Seek to prom...