Onboarding Implementation Specialist

Location: Remote

Employment Type: Full-Time

Mission

Ensure every new customer achieves a fast, smooth, and confident launch on our AI visualization platform by owning, optimizing, and scaling the onboarding process end-to-end. You will take our current onboarding (60% built), refine and complete the remaining 40%, and deliver a white-glove experience that drives product adoption, customer satisfaction, and long-term retention.

Role Overview

We are seeking a highly organized, customer-centric Onboarding Implementation Specialist to lead the initial journey for new clients. This role bridges product knowledge, lightweight technical guidance, process building, and customer education. You will run onboarding calls, guide new users through setup, maintain project timelines, and ensure every client reaches first value quickly. You will work closely with Customer Success, Product, and Engineering, but you fully own the onboarding function, cre...