Onboarding Escalations SME

About the Role

We are looking for a highly detail-oriented and process-driven Subject Matter Expert (SME) to join our core operational team at Clipboard Health. This role is critical in managing document escalations, preventing fraud, and guiding internal teams on credentialing standards for healthcare professionals using our platform.

You will be part of a 40-member internal SME group responsible for handling edge-case documentation issues, internal consults, and trust-related escalations that ensure the quality, safety, and compliance of our marketplace.

If you're someone who thrives on solving high-stakes operational challenges and wants to be a key player in maintaining trust at scale, this is the role for you.

Key Responsibilities

• Manage Escalated Document Cases: Review and resolve complex or unclear documentation submitted by healthcare professio...