Onboarding Analyst - Mandarin - Penang

Overview

• The Onboarding Analyst will be responsible for onboarding new clients, making them ready to use the platform, and supporting them during their first weeks as a user.

Qualifications

Job Requirements:

• Min 2 years of work experience in onboarding, customer success, or a similar role, preferably in a reputable and international SaaS company or startup.
• Strong communication skills in Mandarin and English - You can communicate very well on the phone and in writing, with internal and external stakeholders.
• Willing to work on rotating shifts (including weekends)

Responsibilities

(May perform other duties as requested that may not be specifically addressed in this document)

Responsibilities and Accountabilities

• Onboard customers from the moment they sign-up until their first transaction. Help them go through sign up, account verification, acc...