Job Description

Position

Overview
Join POA’s dynamic IT team as a Tier 2 Service Desk Technician in our Beaverton, OR office. In this role, you’ll provide advanced technical support across endpoint devices, Microsoft 365, and cloud environments while serving as a key escalation point for Tier 1 support.

You’ll work directly with clients to troubleshoot complex issues, maintain system performance, and deliver high-quality service aligned with SLAs and security best practices. This role is ideal for someone with strong technical depth, sound judgment, and a proactive approach in a fast-paced MSP environment.

Key Responsibilities

  • Serve as the Tier 2 escalation point for service desk incidents and requests
  • Troubleshoot advanced endpoint, application, and connectivity issues
  • Administer and support Microsoft 365 (Exchange Online, Entra ID, Teams, SharePoint, OneDrive)
  • Manage user access, identity, and security (MFA, conditio...

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