Job Description

Position

Overview
Are you passionate about customer service, proactive in solving problems, and known for your strong follow-through? Pacific Office Automation is looking for a Tier I Help Desk Technician to join our growing IT team in Beaverton, OR.

Key Responsibilities

  • Troubleshoot and resolve end-user issues related to Windows workstations, laptops, and mobile devices
  • Diagnose and remediate Microsoft 365 issues including Outlook, Teams, OneDrive, and SharePoint
  • Support user account management in Microsoft 365 and Active Directory (password resets, MFA, account unlocks)
  • Identify and resolve network connectivity issues (VPN, Wi-Fi, basic DNS/connectivity troubleshooting)
  • Perform standard break/fix support for hardware and software issues
  • Escalate complex issues to Tier 2/3 teams with proper documentation and troubleshooting steps
  • Deliver clear, pro...

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