On-site technical support technician

Requirements

• CompTIA A+/Network+ certifications
• Strong understanding of networking principles
• Valid drivers license
• 1-3 years of experience in IT support
• Personal vehicle and necessary tools, such as steel-toed boots, are typically required

Responsibilities

• Execute on-site hardware installations, upgrades, and cable management, while collaborating with remote teams for problem resolution.
• Diagnose and rectify connectivity, software, and server issues, ensuring all actions, including diagnostics and solutions, are thoroughly documented.
• Offer support to end-users for peripherals, while adhering to safety protocols and managing physical tasks, including lifting up to 50 lbs.

Company

At Smart Communication System Inc., we provide hands-on technical support at client locations in Calgary, focusing on IT solutions including hardware troubleshooting and ...