On-Site Technical Support, L2

Responsibilities

• Implement and maintain Aumovio's global System and Security Management Solutions
• 3rd level support tasks for SSM team related topics
• Responsible for operational tasks & documentation within the SSM area
• Knowledge management and knowledge transfer to local IT Administrator community
• Troubleshooting, incident and problem management in the SSM area
• Improvement of existing management systems

Requirements

• Well organized technical planning and problem-solving skills
• Coordination skills
• Ability to creatively solve problems with minimal guidance, while maintaining a timely, cost-effective approach
• High motivation to work in a challenging, global acting and multicultural team
• Fluent in English (German a plus)
• Knowledge of IT operation (Windows platforms, Active Directory, Software Deployment)
• Working knowledge of ITIL with respect to...