Job Description

TORCH Solutions in Cebu City is seeking a motivated Team Lead to manage on-site call center teams, ensuring service quality, meeting SLAs, and driving productivity. You will own daily operations, including schedules, real-time performance monitoring, and escalation resolution for client-facing workflows, while fostering a culture of performance and growth.

This role focuses on coaching, talent development, and collaboration with clients to present dashboards and improvement roadmaps, supporting

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