Job Description
Join 403Tech Inc. as an On-Site Support Technician based in Toronto. Your role will focus on providing top-notch support for customer technology systems, ensuring everything runs smoothly.
As a technician at 403Tech Inc., you’ll be responsible for addressing all customer support needs on-site. This includes overseeing the functionality of workstations, servers, and networks, while also developing proactive solutions to improve service delivery. Collaborating with colleagues to troubleshoot issues promptly is key to this role.
Key Responsibilities:
• Ensure technology is functioning correctly for clients
• Act as the primary point of contact for technical issues
• Coordinate proactive services to reduce reactive support
• Track and verify service requests in the ticketing system
• Document processes and client recommendations
Requirements:
• Relevant professional IT certifications like CCNA or VCP
• Excellent interpersonal and diagnostic skills
• Familia...
As a technician at 403Tech Inc., you’ll be responsible for addressing all customer support needs on-site. This includes overseeing the functionality of workstations, servers, and networks, while also developing proactive solutions to improve service delivery. Collaborating with colleagues to troubleshoot issues promptly is key to this role.
Key Responsibilities:
• Ensure technology is functioning correctly for clients
• Act as the primary point of contact for technical issues
• Coordinate proactive services to reduce reactive support
• Track and verify service requests in the ticketing system
• Document processes and client recommendations
Requirements:
• Relevant professional IT certifications like CCNA or VCP
• Excellent interpersonal and diagnostic skills
• Familia...
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