On-Site Support Engineer

Responsibilities

• Work on-site at our clients' locations and support IT managers, local IT teams and end users as a competent point of contact and client representative
• Capture concerns quickly and accurately and are responsible for receiving, qualifying and processing requests, incidents and changes
• Support the client's users and IT teams on-site and take care of the maintenance of workstations, applications and the IT backend infrastructure
• Be the contact person for all IT-related questions and help customers resolve their issues
• For complex or long-running topics, receive support from the team of Support and Systems Engineers
• Through direct customer support, ensure the smooth use of our IT outsourcing services and help turn our customers into fans
• Organize your workday and tasks independently and work in a hybrid model: on-site at the client, at the UPGREAT office or from home

Requireme...