On-Site Solutions Associate

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Job Summary

Responsible for daily execution of our service commitment and identifying customer needs, and outlining specific goals to meet those needs.

Major Tasks, Responsibilities and Key Accountabilities

• Coordinate and execute timely set‑up of new customers in the program environment, following up on backorders and pre‑packing products.
• Maintain a current and accurate base of product knowledge and apply that knowledge when servicing customers.
• Serve as the point of contact for escalating issues or activities that the customer encounters during product implementation, and expedite resolution of customer complaints.
• Maintain itinerary/site visit log, track visits/services, identify patterns, and review weekly with manager to discuss metrics and deliverables.
• Promote the product line and services...