Job Description
Job Summary:
The Onsite Engineer is responsible for maintaining and supporting the local IT environment, managing
ticket queues, providing 2nd/3rd line technical support, and ensuring system performance, security, and
compliance with corporate standards such as SOX, ISO, and PCI. Acting as the key onsite IT contact, the
role supports day-to-day operations, project implementations, and regional IT initiatives across EMEA
while delivering high levels of customer service, managing incidents, and ensuring adherence to health,
safety, and security policies in a fast-paced environment.
Responsibilities:
• Effectively manage the Ticket Queue for the respective Country
• Manage and oversee all IT compliance at sites, this should include Anti-Virus, MS Patching, all software
patching and any official compliance the site(s) adhere to e.g. SOX, ISO, PCI certifications.
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