Job Description

Job Description

  • Solid understanding of P2P Shared Service operations and experience in P2P Help Desk/Service Desk.
  • Ensure timely responses to all Helpdesk/Service Desk queries in line with internal guidelines.
  • Possess strong written, oral, and analytical skills.
  • Support the Manager in helpdesk reporting and escalation management.
  • Experience working with SAP, Excel, and workflow systems.
  • Proven experience in customer relations management for Vendor Help Desk/Service Desk roles.

Work Experience

2 to 4 Years

Education

Graduation in Accountancy or Commerce

Competencies

Innovation & Creativity

Strategic Agility

Result Orientation

Collaboration

Stakeholder Management

Customer Centricity

Developing Talent

Process Excellence
Skills Requi...

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