Officer 3, Loan Services

THIS ROLE

The Loan Servicing Officer, Residential & ABS, is a back-office loan servicing role based in our Manila office. The Loan Servicing Officer is responsible for providing excellent loan servicing support to borrowers and lenders for a variety of asset classes and products, ensuring all requests are managed within agreed turnaround times. This is achieved through strong attention to detail, strong communication skills, strong written customer service and the ability to work effectively in a fast-paced environment

WHAT YOU WILL DO 

• You'll support Sydney-based Loan Servicing Officers with arrears management, including issuing communications, SMS notifications, and coordinating direct debit recollections in line with established processes.
• You'll provide exceptional customer service and handle borrower, broker, and lender inquiries through timely and professional written communicati...