Job Description

We are looking for a dynamic, detail-oriented, and communicative professional to join our team. In this dual-function role, you will be the heart of our customer operations—managing day-to-day administration, delivering exceptional customer support, and driving revenue flow by managing payment collections via messaging and phone channels.

Work hours: 9 AM - 6.30 PM
Working days: Monday to Friday

Responsibilities

  • Omnichannel Customer Support: Respond to customer queries promptly and professionally through Meta Messenger and WhatsApp, ensuring a seamless and satisfying customer journey.

  • Engaging Communication: Handle friendly inbound and outbound calls to resolve customer inquiries, provide product/service information, and deliver exceptional phone etiquette.

  • Payment Collection & Follow-up: Proactively manage accounts receivable by reaching out to customers via WhatsApp and phone calls to facilit...

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