Office Manager

Lloyd Recruitment Services are delighted to be partnering with a well-established ecommerce business based in Westerham. They are seeking an experienced Office Manager to join their team and play a key role in the day-to-day running of the office and customer service function.

Key Responsibilities of the Office Manager:

Overseeing daily operations, ensuring smooth and efficient workflows
Managing, mentoring and developing the customer service and office support team
Allocating workloads, monitoring performance and supporting team development
Managing recruitment, onboarding and training activities
Conducting regular team meetings and performance reviews
Reviewing and improving office procedures and working practices to enhance efficiency
Ensuring customer enquiries, complaints, returns and escalated issues are resolved professionally and in a timely manner
Providing administrative support across the business as required
Maintaining a well-organised...