Job Description

Overview

We are currently looking for a professional and motivated Office Manager to play a pivotal role in the success of our company by managing the customer service and administrative functions at a Customer Service Center (CSC).

Responsibilities

  • Manage the CSC office function, which may include running reports, payroll, scheduling employee training and handling office supplies and equipment
  • Design and implement efficient office processes and procedures
  • Ensure efficient execution and compliance of processes and procedures, which may include customer account and billing processes, credit and collections, bank deposits, petty cash, fuel inventory, and general delivery and service
  • Recruit, manage and train Customer Service Representatives ensuring maximum productivity, customer satisfaction and compliance
  • Resolve customer complaints, research complex customer issues and monitor Customer Service team ...

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