Job Description
Job Description
Duties & Responsibilities
Support multiple clients across multiple technologies. Mentoring of junior team members. Consult with customers and across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL / ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from customer facing and on-site experience. Very strong verbal, presentation, and interpersonal skills are required. Escalation point for major incidents/investigations. Experience Required
3+ years working in IT, with proven experience in a support role. Strong, first-hand experience of designing, building and supporting c...
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