Job Description

Job Description

Duties & Responsibilities

  • Support multiple clients across multiple technologies.
  • Mentoring of junior team members.
  • Consult with customers and across a cross-team environment.
  • Documentation and development of designs, processes, and procedures.
  • Work within a structured ITIL / ISO20000 IT Service Management environment.
  • Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions.
  • Excellent presentation and reporting skills arising from customer facing and on-site experience.
  • Very strong verbal, presentation, and interpersonal skills are required.
  • Escalation point for major incidents/investigations.
  • Experience Required

  • 3+ years working in IT, with proven experience in a support role.
  • Strong, first-hand experience of designing, building and supporting c...
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