Job Description
Overview :
We are hiring an Ocean Operations & Customer Service Executive for a leading freight forwarding company supporting its USA operations. The ideal candidate should possess strong operational coordination and customer service skills, with the ability to support ocean freight operations, manage shipment follow-ups, and ensure smooth communication between customers and internal teams. This is a work-from-home opportunity requiring availability for night shifts aligned with USA business hours.
Job Responsibilities :
Provide support to the Ocean Operations team as required.
Assist with shipment follow-ups and monitor shipment progress.
Identify and coordinate routing alternatives during urgent situations or shipment delays.
Coordinate with internal teams to ensure smooth shipment handling and operational efficiency.
Maintain effective communication with customers regarding shipment status and service requirements.
Support customer service activities and res...
We are hiring an Ocean Operations & Customer Service Executive for a leading freight forwarding company supporting its USA operations. The ideal candidate should possess strong operational coordination and customer service skills, with the ability to support ocean freight operations, manage shipment follow-ups, and ensure smooth communication between customers and internal teams. This is a work-from-home opportunity requiring availability for night shifts aligned with USA business hours.
Job Responsibilities :
Provide support to the Ocean Operations team as required.
Assist with shipment follow-ups and monitor shipment progress.
Identify and coordinate routing alternatives during urgent situations or shipment delays.
Coordinate with internal teams to ensure smooth shipment handling and operational efficiency.
Maintain effective communication with customers regarding shipment status and service requirements.
Support customer service activities and res...
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