Job Description
- Handling Ocean Import freight files and coordinating shipment delivery arrangements.
- Verifying OBL (Original Bill of Lading) and payment requirements prior to shipment release.
- Monitoring and responding to all incoming communications from clients and business partners (domestic and overseas) to manage daily operational issues.
- Verifying bookings and obtaining appropriate approvals before relaying information overseas.
- Coordinating cargo bookings with transport companies.
- Managing and billing storage/demurrage charges for approved accounts.
- Ensuring timely approval of supplier invoices and verifying overseas agent remittance.
- Resolving customer complaints efficiently and implementing measures to prevent recurrence.
- Addressing internal and operational problems promptly to prevent service deficiencies or customer dissatisfaction.
- Continuously improving internal systems and procedures to enhance cus...
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