Job Description

Job Description

Key Responsibilities

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace Ocean Export Files and reporting
  • Ensure documents are timely sent and shipping notices communicated to overseas and customers
  • Ensure accurate and timely client and vendors billing
  • Interact with our customers in arranging their international shipments, meeting customer services standards.
  • Meet compliance at all times to regulations internal and external in accordance with government regulations
  • Understand department process flow, and looking for best practices to improve operational efficiency and productivity
  • Ensure all customers standard operating procedures in place and updated in the DLSOPs
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Escalation of problems to Ma...

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