Ocean Agent

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operational system.
• Track and Trace Ocean Export Files and reporting.
• Use Workboard on a daily basis.
• Ensure arrival notices are communicated to customers.
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Trucking companies and others involved)
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department proc...