OCC/NOC Team Lead

OCC/NOC Team Lead

Overview

The Operations Control Center (OCC)/Network Operations Center (NOC) Team Lead is a key leadership role within Element's Global Technology Operations Centre (TOC). This position is responsible for driving operational excellence and ensuring the consistent, high-quality support of critical IT services across the organisation. The role focuses on people leadership, managing, developing, and empowering a team of TOC Analysts, while overseeing real-time monitoring, incident response, and service availability across Element's global infrastructure.

Acting as a central point of coordination within the TOC environment, the OCC/NOC Team Lead ensures timely detection, escalation, and resolution of operational issues, and maintains strong stakeholder relationships across Technology and the wider ...