Job Description
- Assist designated airlines with transporting special passengers (NTL- Not To Land, UM - Unaccompanied Minor, Deportee, Offload) to and fro the immigration office and flight gates at Changi Airport.
- Assist designated airlines with completion and submission of flight documents/administrative work.
- Assist and transport passengers requiring special assistance (hearing/visually impaired passengers) at Changi Airport.
- To identify passenger's name, flight information, date, and special service request details, to ensure special needs passengers are taken to the correct destination.
- To communicate and liase with airline staff, immigration officers and other airport staff when required.
- Attend to passengers' enquiries and provide passengers with an excellent customer service experience.
- Be compliant and adhere to SOP and safety standards.
- Any other ad hoc matters assigned by management.
- A...
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