NSW Service Operations Manager

Pro AV Solutions is seeking an experienced and driven Service Operations Manager to lead and oversee our managed services operations nationally. This is a key leadership role responsible for ensuring the consistent delivery of high-quality, SLA-driven services across our VNOC, Service Coordination, and Field Service functions.

This position is ideal for a service operations leader who thrives in fast-paced environments, enjoys building high-performing teams, and is passionate about operational excellence, customer outcomes, and continuous improvement.

About the Role

As the Service Operations Manager, you will be accountable for the performance, quality, and delivery of managed services across Pro AV Solutions’ national customer base. You will lead service operations with a strong focus on accountability, proactive service delivery, governance, and measurable outcomes. You will oversee incident management, service performance, escalation management, operational...