[NSAU] Customer Success Executive

About the role
Join the Customer Success team at Netpoleon as a Customer Success Executive. In this full-time role based in Sydney, NSW, you will be responsible for our partner and end user clients' renewals, and ensuring their ongoing satisfaction and success. As a key member of our Sales Operations team, you will play a pivotal role in driving customer retention and expansion.

What you'll be doing

• Proactively manage and nurture a portfolio of strategic client accounts
• Serve as the primary point of contact for current clients, understanding their needs and goals to ensure continued and expanded usage
• Identify opportunities for growth and expansion within existing client accounts
• Coordinate with cross-functional including technical teams to ensure customer satisfaction, seamless service delivery and address any client issues
• Gather and analyse client feedback ...