Nps, Senior Performance Excellence Analyst

**Summary**:
One of the most important functions in today's biopharmaceutical industry is patient services.
As ease of accessing HCP prescribed medications has become more difficult, the ability of a company to build, design, implement, and run dynamic end-to-end patient support offerings has become critical to patients successfully starting and staying on therapy.
Over the next 5 years, Novartis is expected to launch up to 27 new medications and our Novartis Patient Support team is on the forefront of transforming how the industry helps patients get access to treatment.
Our ambition is high, but we are proud and not satisfied.
If you'd like to be part of our journey, then come join our team!
This role is responsible for evaluating the performance of the people, processes and tools that deliver outstanding Contact Center performance.
You will join a team of analysts assigned to support the Patient Support Center (PSC).
The PSC is a Novartis managed, i...