Job Description

The North AsiaQualityCustomerLeadserves as the vital link between technical quality benchmarks and customerneeds.This role focuses on maximizing customer satisfaction and pivoting from reactive to preventive quality standards by:

  • Customer Satisfaction:Ensuresthe Voice of the Customer leads to quality product improvements.

  • Brand Reputation: Builds trust through consistent high-quality delivery, which strengthens our brand competitiveness.

  • Efficiency&Growth: Reduces the warranty cost of returns and repairs by minimizing product defects, freeing resources to boost sales.

  • Preventive Quality Approach: Shifts the focus from detect and repair to predict and prevent by using data intelligence to stop quality issues at the source.

    • Reporting Structure

  • Direct Reporting:This position reports directly to theN.AsiaQuality Lead.

  • Functional Reporting:This positionmaintainsa functio...

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