North American Operations Customer Solution Specialist

Position Summary

Reporting to the Manager, Customer Experience, the Customer Experience Specialist is responsible for identifying, developing, and implementing customer‑focused operational solutions that enhance service performance, improve customer satisfaction, and support business growth. This role leverages operational and customer data to identify opportunities for improvement, develops sustainable solutions that align with business objectives, and serves as a key liaison between Sales, Operations, and customers. The successful candidate will act as the voice of the customer, ensuring customer requirements are translated into operationally sound solutions while balancing service, cost, and operational considerations. This role also provides expertise, guidance, and best practices to Operations teams to help drive continuous improvement across the organization.

Responsibilities

Customer Experience Analysis & Continuous Improvement

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