Job Description

Job Description

Responsibilities

  • Plan and coordinate various phases of the support service, such as staff requirements, applying client engagement teamwork plans, monitoring of hours and skills assessment
  • Coordinate and participate in monitoring and review of quality control related to service delivery.
  • Maintain relationships with abroad teams to provide excellent client service throughout the year through supervision of RDC staff assisting with review of work product, ensuring staff are performing proper self-review, providing guidance on testing, monitoring and reporting of productivity and adherence to work plan schedules on each assignment
  • Maintain high technical and professional standards
  • Promote and uphold firm policies and procedures
  • Develop, motivate, and train staff level team members, advise on career development
  • Participate in design and delivery of training programs to continually dev...

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