Non-voice Customer Support Representative

The Role:

• Respond to customer inquiries and provide technical assistance in a timely and professional manner.
• Address customer concerns, resolve issues, and ensure high customer satisfaction levels.
• Troubleshoot and provide solutions for technical problems related to our own Shopify applications.
• Multitask effectively, managing multiple customer interactions simultaneously while maintaining quality support.
• Demonstrate exceptional communication skills to ensure clarity and precision in all customer interactions.
• Collaborate with other team members to share knowledge and provide continuous improvement suggestions.
• Maintain a detailed record of customer interactions, issues, and resolutions for reference and reporting purposes.

Ideal Profile:

Important Note:

Due to specific business requirements, we are currently considering candidates only from the following locations:...