Job Description

<p><p><b>Description:</b><br/><br/>Role Overview:<br/><br/>The Lead CSI Infrastructure, Applications, Observability & Automation Programs is a senior leadership role responsible for driving continual service improvement (CSI) programs across infrastructure, applications, observability, and automation.<br/><br/>In addition to technical and program leadership, this role carries account-level ownership, ensuring delivery excellence, stakeholder confidence, value realization, and long-term account health across strategic enterprise customers or internal business units.<br/><br/>The role blends engineering depth, transformation leadership, and consultative account stewardship to ensure platforms are reliable, scalable, and continuously improving.<br/><br/><b>Key Program & CSI Leadership</b><br/><br/>- Own end-to-end planning and execution of CSI, observability, infrastructur...

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