NOC TECHNICIAN

Job Summary: Ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support while maintaining SLAs and collaborating with cross-functional teams.

Key Responsibilities:

Network Monitoring & Performance:

Use SolarWinds, PRTG, Nagios, Zabbix, and proprietary systems like Cosmos for monitoring

Analyze performance trends, bandwidth, latency, packet loss, and KPIs

Maintain monitoring thresholds, alert policies, and SLA metrics

Incident & Problem Management:

Respond to alerts and outages within SLA timeframes

Perform triage, diagnose, and manage incident lifecycle

Conduct root cause analysis and document lessons learned

Track trends and recommend preventive measures

Escalation Management:

Serve as primary escalation point for Tier 1 and Tier...