noc technician

Job Summary: Ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support while maintaining SLAs and collaborating with cross-functional teams.

Key Responsibilities

• Network Monitoring & Performance:
• Use SolarWinds, PRTG, Nagios, Zabbix, and proprietary systems like Cosmos for monitoring
• Analyze performance trends, bandwidth, latency, packet loss, and KPIs
• Maintain monitoring thresholds, alert policies, and SLA metrics
• Incident & Problem Management:
• Respond to alerts and outages within SLA timeframes
• Perform triage, diagnose, and manage incident lifecycle
• Conduct root cause analysis and document lessons learned
• Track trends and recommend preventive measures
• Escalation Management:
• Serve as primary escalation point for Tier 1 and Tier 2 support teams
• Escalate complex issues to Tier...