NOC Tech I

Join to apply for the NOC Tech I role at Five9

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Key Responsibilities

• Monitoring system performance, services in the cloud infrastructure to ensure the availability of connectivity and services.
• Performing regular checks on systems and services in the infrastructure.
• Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
• Monitor and identify events proactively to resolve issues.
• Re...